SFA students can agree on one thing: the school’s Wi-Fi connection is unreliable. One thing that throws students off is that when they get to the school and try to connect to the Wi-Fi, the procedure is complicated. This leads to students not wanting to connect and using their own data. Another issue is that when students use their laptop,s the Wi-Fi doesn’t want to connect, even in the middle of campus or in the Student Center. Same goes for the phones, students have mentioned their phones won’t stay connected to the Wi-Fi and get frustrated, especially when needing them for either school purposes or recreational usage. Classes now are sometimes flipped, where half of the class is online, the other is practicing in the classroom (mostly for language courses) and others are mostly online classes. So, if the student body needs to use the school Wi-Fi for most of their school work and for occasional downtime, that leads the question: is the university's Wi-Fi suitable for online endeavors on campus?
After talking with both the Assistant Director of Customer Service of Technology Services Tim Lewallen and the Assistant Director of ITS Infrastructure Jason Wiggins, they blame the connection issues with something they call, Rogue Devices. They both explained that it is, “Any wireless device that emits its own wireless signal and is not connected to SFA’s network.” For example, wireless printers, wireless routers and phone/vehicle hotspots are all 'Rogue Devices.' They take away from the main wireless network. Therefore, what should be easy connection to the network is now a blocked path to faster internet. They both make it clear to students to take the time to register their devices. In return, all students will not have to worry about slow internet. However, the complicated registration process is still an issue.
Lewallen and Wiggins confirmed that there is a goal to try and make the registration
process easier to follow. Wiggins had explained that when first trying to register your mobile device, the phone is unfamiliar with what is going on and may automatically put up guards, as if there was a security breach. He assured that they are looking into an easier way to register, so students don’t get frustrated with the process. This all sounds like good things, yet this has been an issue for a good amount of time.
Looking on the Pine Log website, an editorial from 2013 talks about this exact issue. Without checking the year on the editorial, it might as well have been published recently. The only answer as to why this has been a long-going issue from Lewallen was that it’s the Rogue Devices and that’s it. However, most of the time, such as in the East College Cafeteria and possibly in other areas, the only networks that show are the school’s provided ones. For a growing campus with a major dependency for the internet, with school announcements, different organizations promoting their events and classes requiring online homework, there needs to be a growing internet connection to match.